FAQ
Here are answers to common questions about ordering from Loyalty Rings. For the full terms, please use the linked policies below.
Where is Loyalty Rings based?
Loyalty Rings LLC is based in American Fork, Utah, and orders ship from there. Our business and return address is 1005 N 60 E, American Fork, UT 84003, United States.
How can I contact you?
Email support@loyaltyrings.com or call +1 301-291-5848. Our customer support hours are Monday through Friday, 9 a.m. to 5 p.m. Mountain Time.
How soon will my order ship?
We process orders within one business day, Monday through Friday excluding holidays. Standard US delivery typically takes another 3–5 business days after dispatch. International delivery varies by destination and customs processing. Estimates are not guaranteed arrival dates.
How much does shipping cost?
Standard US shipping is free on orders of $43.99 or more. Below that threshold, shipping is calculated at checkout. International shipping is also calculated at checkout. See our Shipping Policy for eligibility and delivery details.
Can I return a ring or exchange its size?
Eligible unused rings can be returned or exchanged within 30 days of delivery. Regular sale items are eligible; clearance items are final sale. You pay return postage, and we do not provide a return label or charge a restocking fee. We cover shipping to you for one size exchange per order. Read the Returns, Refunds & Exchanges Policy before sending an item back.
When will I receive my refund?
We process approved refunds within 3–5 business days of receiving your return. Your bank or payment provider may need additional time to post the funds. Original shipping charges and return postage are nonrefundable for ordinary returns.
What if my order is delayed or arrives with a problem?
Email us with your order number and tracking information. For a damaged, defective, or incorrect item, include photos if available and contact us before returning it so we can help resolve the issue.
Do you offer a warranty?
Our limited lifetime warranty provides one replacement per order for eligible products. Clearance and discontinued products are excluded from standard coverage, but you are welcome to contact us about your circumstances. You pay shipping back to us; we pay standard shipping for the approved replacement. See the Limited Lifetime Warranty for complete terms and information about earlier purchases.
What if I lose my ring?
Please contact us. Lost-ring requests are reviewed individually, and a replacement is not guaranteed.