Refund policy

We accept returns and size exchanges for eligible unused rings within 30 days of delivery, including a change of mind or an incorrect size. Regular sale items are eligible. Items in our clearance category are final sale and are not eligible for ordinary returns or size exchanges.

Return eligibility

Contact us within 30 days after receiving your order. Your ring must be unworn and unused, in the condition you received it, with its original packaging and any tags. Please include your order number or proof of purchase.

How to return your ring

Email support@loyaltyrings.com with your order number and whether you would like a refund or size exchange. Please contact us before shipping so we can confirm eligibility and instructions.

You are responsible for purchasing return postage. We do not issue return shipping labels and we do not charge a restocking fee. Pack your ring securely in a padded envelope or small box. For US returns, a tracked package service such as USPS Ground Advantage is a practical option. Keep your receipt and tracking number.

Send approved returns to:
Loyalty Rings LLC
1005 N 60 E
American Fork, UT 84003
United States

Refunds

We inspect your return and process approved refunds within 3–5 business days of receiving it. Refunds cover the returned item's purchase price and applicable item tax and are issued to your original payment method. Original shipping charges and your return postage are nonrefundable for ordinary returns.

Your bank or payment provider may take additional time to post the refund after we issue it. Contact us if you have not received a refund notification within five business days after your return was delivered to us.

Size exchanges

Size exchanges follow the same 30-day eligibility and condition requirements. You pay shipping back to us. We cover standard shipping to send you the replacement size for one exchange per order, subject to availability. Contact us before requesting a further exchange so we can confirm available options and shipping costs.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email us promptly with your order number and photos if available. Please contact us before mailing it back so we can help resolve the issue. Clearance exclusions for ordinary returns do not remove rights provided by applicable law.

Warranty requests

For replacement requests outside the ordinary return process, please see our Limited Lifetime Warranty.

Updated October 13, 2026. These terms do not limit rights provided by applicable law. If you purchased before this update, contact us about the return terms provided with your order.