Lifetime Warranty

Your ring carries personal meaning, and we want to help you keep wearing it. Our limited lifetime warranty provides one replacement per order for eligible products that develop wear, damage, breakage, brittleness, or a defect.

What is covered

The warranty applies to our products, including silicone rings, except clearance and discontinued products. It provides one replacement per order. It is a replacement benefit, not a refund policy.

Clearance and discontinued products are excluded from standard warranty coverage, but please contact us about your situation. We may be able to offer another solution; an exception is not guaranteed.

Requesting a replacement

Email support@loyaltyrings.com with your order number, a description of the issue, and photos if available. Please contact us before mailing your ring. We will confirm eligibility and return instructions.

You pay to ship the original ring, or what remains of it, to us. We pay standard shipping for the approved replacement. We do not provide a prepaid return label.

Return address:
Loyalty Rings LLC
1005 N 60 E
American Fork, UT 84003
United States

For US returns, we recommend a securely packed padded envelope or small box with a tracked package service such as USPS Ground Advantage. Keep your mailing receipt and tracking number.

Replacement options and lost rings

An approved replacement is normally the same product and size as the original order. If that option is unavailable, contact us to discuss what may be possible. Lost-ring requests are reviewed individually and are not guaranteed.

Returns and size exchanges

For a refund or a different size within the return window, see our Returns, Refunds & Exchanges Policy.

These updated terms apply to purchases made on or after October 13, 2026. For earlier purchases, contact us so we can review the warranty terms provided with your order. This policy does not limit any rights that applicable law gives you.